Returns and Refunds Policy

At Teo Fitwear, we value your satisfaction and aim to provide high-quality fashion accessories, footwear accessories, and jewelry. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds. By placing an order, you agree to the terms below.

Eligibility for Returns
You may request a return within 7 days of receiving your order if the item is damaged, defective, or incorrect. To qualify, the item must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items
For hygiene and safety reasons, certain products such as earrings or intimate accessories may not be eligible for return unless defective or damaged.

Return Process
To initiate a return, please contact us at [email protected] with your order details, reason for return, and supporting photos if applicable. Our team will guide you through the next steps.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. Refunds will be made through cash reimbursement at the time of return, as Teo Fitwear only accepts cash on delivery.

Exchanges
If you prefer an exchange instead of a refund, please specify this when contacting us. Exchanges are subject to product availability.

Shipping Costs
Customers are responsible for covering the shipping costs of returning items unless the return is due to an error on our part (such as sending the wrong or defective item).

Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email protected] with supporting evidence, and we will arrange a replacement or refund.

Policy Updates
Teo Fitwear may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.